At Manhattan Skin & Laser we dedicate ourselves to providing clients with the highest level of customer care available. As part of our customer care we maintain a high level of transparency by which patients are aware of each and every one of our policies and have the opportunity to ask questions if need be. Below you will find both our Return/Refund Policy, as well as our most Frequently Asked Questions.
RETURN & REFUND POLICY
ALL Unopened products can be returned within 14 days, unless otherwise stated.
*No refunds on treatments that have already been used.
** If a purchased package is broken or damaged, you will be charged the regular price of the ALREADY USED portion of the package. Then refunded the remaining amount for the package price. Unless otherwise stated.
***Any treatment(s) or package(s) purchase ahead of time will only be refunded within 90 DAYS of the ORIGINAL PURCHASE DATE.
If you have any further questions or would like any clarification, don’t hesitate to call us at 212.498.9916!
How do I book an appointment?
We highly recommend that all of our appointments are booked online. Visit our SCHEDULE APPOINTMENT page.
How do I cancel an appointment?
We gladly appreciate if you can not make your appointment to kindly give us a call to cancel and you can reschedule your appointment at that time
Do I need to schedule a consultation?
Consultations are highly recommended if you seek professional advise from one of our specialist. We only accept consultations by appointments. We respect everyones time and attention. Visit our SCHEDULE APPOINTMENT page.
Does MSL offer any sort of membership program?
At the current moment we do not offer any membership packages. But we are working towards to providing packages in the near future
How many treatments do I need for my skin problem?
We usually start with four treatments in order to see how the skin will react.
How will my skin looks after a chemical peel treatment?
It is depend on the skin type. However, some of the experience you may have are mild to moderate redness, inflammation, tightness, itching, dryness, and discoloration similar to a sunburn.
When will my skin start peeling?
The majority of the peeling takes place between days three and four.
Does a chemical peel hurt?
It is depend of the chemical peel type, but usually the skin feels a little tingly.
What are chemical peels good for?
Chemical peels are good to tight pores, for wrinkles, hyper pigmentation, melasma, acne, stretch marks, and photoaging.
Are microdermabrations for all skin types?
Yes, except for active acne.
What is a good treatment for stretch marks?
Collagen Induction therapy, which is an exciting new natural treatment to improve your skin texture, smooth wrinkles, fine lines, photo damages, self tissue repair, and soften scars. The creation of tiny micro channels in the surface of the skin, assist in improving the effectiveness of environ products safely. we combine the Environ Ultimate Vitamin Therapy to give you optimal results.
How many treatments do I need for laser hair removal on my under arms?
Everybody is different. However, we recommend at least six treatments.
How many days do I need to wait for a laser hair removal appointment?
It is depend on the area you are treating. For the face is four weeks, for the upper body is six weeks, and for the lower body is eight weeks.
What kind of laser do you use for laser hair removal?
We use the Cynosure’s Elite Aesthetic, the most comprehensive laser hair removal system available today! That’s because its revolutionary technology combines two optimal wavelengths in one system: the 755-nm Alexandrite laser, and the 1064-nm ND: YAG laser. In addition, the system is optimized for effective treatment of facial and leg veins, as well as benign epidermal pigmented lesions.